When do we Ship?
Shipments are released each week, year round, on Monday, Tuesday and Wednesday. A Holiday can affect the day we ship. Packages are shipped so the arrival day is no later than Thursday or Friday of each week, allowing one extra day (Friday) to locate a misdirected package. We will not ship over a weekend or to arrive on a weekend day. 

Can I Ship A Gift?
Yes, you can also include a gift card or a note. Type your note in the comments box at the end of the order. It is important; To ensure the safety of the products, the recipient must know the impending arrival of the package. We would like this to be a good surprise.

What company is used for shipments and how long does it take to arrive?
We ship via FedEx.  The products should arrive in one to three days.  Freight companies do not warranty perishable products. Shipping times are not guaranteed by freight companies in most of November and December due to the high number of packages being transported. Hebert's will not replace shipments affected by circumstances beyond our control (weather, wrong address given, recipient moved, recipient not available or business closed when delivery is attempted). Plese help us ensure your package arrives safely.  To receive tracking updates y our email must not block mail from TrackingUpdates@fedex.com.

What to do when the package arrives.
Immediately remove contents from container and place in freezer or refrigeration. If the package arrives within one day of shipping, some dry ice may remain in container. Do Not touch the ice. If you are concerned with the condition of the product on arrival; it is imperative you contact us immediately. We require a time stamped message in order to process a claim. An email cajun@hebertsmeats.com or voice 1-866-298-8400 message will document the time of arrival to compare with freight companies documentation needed to process a claim. Cook and enjoy.

What is the cost of Freight?
Freight cost depends on the weight of the package and the recipient address.  To maximize freight cost it is best to fill the container. If you double the weight, the freight cost does not double, but it will go up. The cost to ship a 16 pound Turducken is between 35.00 and 95.00 dollars. The cost to ship a 10 pound Turducken is between 30.00 and 75.00 dollars. All shippments are subject to extra charges due to size and or weight.  Once you start placing an order you will be able to view the different shipment options with shipping cost.

What is the container and how much does it cost.
The product is packed in a Styrofoam container. The Styrofoam container is placed in a corrugated box. The container will hold up to 50 pounds and cost $40.00 including cost of dry ice and handling. This container will hold up to 14 boneless stuffed chickens or 4 boneless stuffed turkeys or 4 - 10 pound Turduckens or 2-16 pound  Turduckens. The container price is the same if you ship one pound or fill it up with product, so find a friend, fill it up and share the freight.

What to do if the package does not arrive.
Don't Panic. We can help. Contact Us. One extra day is built in to protect your shipment. It is important the recipient informs us if a package does not arrive when expected. Delivery can be as late as 7:00 PM on a residential address. A business delivery should be around Noon. Hebert's can track you package for you and you will recieve and email from Fed EX with your tracking numbers to be used on FedEx.com. To receive tracking updates y our email must not block mail from TrackingUpdates@fedex.com.

Is it safe to ship meat.
Yes, products, including boudin, are shipped frozen. If the package arrives within two days, the contents may be frozen. Dry Ice will last 1 day. Products in the container for three or more days may show signs of tempering. The product can be placed in the freezer or in refrigeration if the product is below 40° and is received within five days of shipment. If frost is on the outside of the product or if any of the products are partially frozen, then the product will be below 40° F. Hebert's ships lots of packages with great success. The riskiest time is in November and December, so order early.

What about the Weather?
The temperature outside will affect the contents of the package. Natural disasters will affect delivery times and number of ship days. Hebert's will adjust the use of dry ice and shipping times in an attempt to compensate for weather conditions. We need your help. Please observe your local weather to determine if the ship date you have chosen will ensure a timely delivery. Hebert's will not replace shipments affected by circumstances beyond our control (weather, wrong address given, recipient moved, recipient not available or business closed when delivery is attempted)

About Dry Ice.
Use Caution. Carbon Dioxide Solid, Extremely cold. (109°F below zero) causes severe burns. Liberates heavy gas which may cause suffocation. Do not get on skin or hands. Do not taste or put near mouth. Do not put in glass jars or bottles or other sealed, closed containers. Do not enter places where used or stored until adequately ventilated. Keep out of children's reach. Dry ice does not melt, it changes into gas. A Five pound bag will last about 1.5 days in a closed container.